The Company

	Mission
	Company profile
	Quality
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	Air One CityLiner
	Air One Executive

Quality Policy Quality Goals Certification

Quality Policy

Air One Management works to ensure that the company is a market leader in customer/passenger care as well as in the continuous improvement of company processes, all key factors in a strongly competitive market

In compliance with the general strategies and goals for improving company competitiveness, the Management promotes:

	the key role of the customer/passenger;
	quality culture at all company levels;
	continuous improvement in the quality of company services;
	continuous improvement of company effectiveness and efficiency;
	environmental and public safety, health and safety of its employees..

Therefore, Air One is committed to:

	act in full compliance with the current national and international rules and laws regulating the company's field of activity;
	work towards continuous improvement by implementing within the Company’s procedures the provisions of UNI EN ISO 9001:2000;
	improve customer/passenger satisfaction by assimilating as company requirements customer/passenger needs and expectations;
	monitor the quality of its services by means of regular monitoring and measuring activities of company processes and products;
	improve internal effectiveness and efficiency by using best-practice market procedures;
	measure the performances of the Quality Management System by analyzing all data coming from the company feedback system;
	maintain and develop know-how through training and coaching;
	promote human resource involvement through meetings and discussions in order to underline how important it is that every activity achieves its goals;

Every year specific targets for Company Management will be established according to the roles, responsibilities and involvement in achieving the Company’s overall targets.