Customer assistance

	General principles
	Complaints
	Reporting
	Tickets refund
	Baggage tracing

Refund application form for tickets purchased at Air One offices

Download tickets refund application form

Tickets refund application form in case of double or incorrect credit card settlement
This application form is valid only for tickets purchased through the Website www.flyairone.it or via Call Center and paid through credit card (whenever the credit card settlement was debited incorrectly).

Download tickets refund application form for double or incorrect credit card settlement

Indemnity form for lost and stolen tickets
This form must be filled in the case of lost, stolen or destroyed tickets or M.C.O. (Miscellaneous Charges Order).

Download indemnity form for lost/stolen tickets