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Customer assistance
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Complaint, reimbursement and compensation procedures
Air One is committed to attend complaints from customers with maximum care and speed. For any report regarding service, failure to observe general standards such as regularity and punctuality, safety, reservations, ticketing, etc., customers should contact Air One personnel directly at the airport or aboard the aircraft. If it is not possible to solve the problem immediately, a special complaint form is available for passengers; this form must be sent by fax or mail together with the ticket and any additional documentation useful and/or necessary for a complete and adequate evaluation of the report and/or request for reimbursement, to the following address:
Air One S.p.A.
Customer Services Department
Via Cesare Giulio Viola, 27 - 00148 Rome
Fax 06 65681428
As for information regarding response times and the reimbursement or compensation applicable, Air One follows current legislation and the Passenger Rights Charter.
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